Frequently Asked Questions
Everything you need to know about your eyewear journey.
How do I provide my prescription for my order?
You can upload a photo of your valid prescription during the checkout process, or you can choose to have us contact your eye doctor directly to verify the details for you.
What is the standard shipping timeframe for prescription glasses?
Since our lenses are custom-crafted to your specific needs, please allow 7-10 business days for production and shipping. You will receive a tracking link as soon as your order leaves our lab.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your frames or if your prescription feels off, you can return them for a full refund or a one-time exchange at no extra cost.
Do you accept vision insurance for online purchases?
While we do not process direct insurance claims on our website, we provide a detailed itemized receipt that you can submit to your insurance provider for out-of-network reimbursement.
Can I have my frames adjusted if they don't fit perfectly?
Yes, you can visit any Shopko Optical location for a complimentary frame adjustment by our professional opticians to ensure your glasses sit comfortably and correctly.
What lens coatings are included with my purchase?
Most of our eyewear packages come standard with scratch-resistant and anti-reflective coatings. You also have the option to upgrade to blue light filtering or polarized lenses during the customization step.